At Ovo Health Center, customer satisfaction is our top priority. We strive to deliver premium quality wellness products to your doorstep.
- Eligibility for Returns: You are eligible for a return or replacement if:
- The product delivered is damaged, physically broken, or defective.
- You received the wrong product or missing items from your order.
- Return Conditions: To claim a return or replacement, you must inspect the product in the presence of the courier delivery person and notify our team immediately within 24 to 48 hours of delivery. The product must remain unused and in its original packaging.
- Refund Process: Once the returned item is received and inspected by our quality team, eligible refunds will be processed via bank transfer or mobile financial services (Bkash/Nagad/Rocket) within 5–7 business days.
- Non-refundable Items: Opened, partially consumed, or damaged products due to customer neglect are not eligible for return or refund.